All appointments made with Equusperformance (Katrina Gothorp) are free to cancel up to the day prior to the beginning of the day of the appointment. The day prior to the date of the appointment, a 50% cancellation fee will apply unless the appointment is rescheduled. Cancellation on the day of the appointment will incur a 100% cancellation fee with the full amount of the appointment becoming payable unless otherwise agreed with Katrina Gothorp.